Supply of application form for new service connections on payment at information in Divisional Offices.	All days between 10 AM - 3.30 PM.
Acceptance of Application	Same day.
Information to applicant in case of deficiency in application form.	Within one week.
Issue of orders for new service connection.	Within 30 days.
Complaint regarding leakages in Main Water Supply line.	Shall be attended within 3 days.
Complaint of contaminated water/quality of water	Shall be attended within 24 hours.
Complaint of failure of pumping system in subways.	Shall be attended within 3 to 4 days.
Complaints related to the billing	Shall be attended within 3 days.
Meter Inspection & reading collection	Once in 2 to 3 months.
Water Billing	Once in two months
Copy of the Water Bill	Within 2 days after paying the fees
Disconnecting the Water Connection on the application	Within 3 days after paying the dues
Disconnection of the Water Connection Order	After paying the dues
Issuing the No Due Certificate & Repaying the refund	Within 30 days after disconnecting the water connection
Disconnected Water Connection to be Re-Connected	Within 2 to 3 days after paying the fees

Engineering > Sewer Connection

Supply of Application forms on payment at service centre in Divisional offices	Every working day between 11 AM- 1.30 PM.
Acceptance of application at Divisional offices.	Same day.
Intimation to applicant regarding deficiency in application.	Within one week.
Sanctioning the Sewer Connection.	Within 2 to 3 days after paying the fees

Blockage of sewer line	Within 24 Hours
Overflowing sewer line	Within 1 to 2 days
Repair of damaged sewer line	Within 7 days.
Cleaning the Sewer Line	Every Year from April to June

Closure of pot holes	Within 2 days.
Patch works	7 days.
Removal of encroachment causing obstruction to traffic.	5 days.
Removal of debris by the owners.	48 hours.
"If owners fail, by Corporation."	Within 1 week after issuing the notice.

Arranging the street light on the Public place	Within 2 months
Replacing the street light bulbs in main roads	Within 2 days.
Replacing the bulbs or repairing the street lights in other than main roads/streets.	Within 3 days.

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